Frequently Asked Questions


Why should I give my dog supplements?

At EverRoot, we know dogs’ unique selves could benefit from a little extra support and we know you’re constantly looking for ways to improve your dog’s health. We’re here to be that extra boost of reassurance with supplements you can personalize no matter the size, age, or breed of the unique dog you love so much.

Do I need to give these to my dog every day to see a benefit?

For your dog to receive the full benefits, we’d recommend administering per the instructions on the package over the course of the day. For example, the daily amount can be divided throughout the day or fed at one time.

Do the products come as a one-month supply?

Depending on your dog’s weight, the product will last anywhere from a week to a little over a month based on feeding guidelines. Please reference the feeding instructions to determine the amount to give your dog each day.

How long before I see a benefit in my dog?

The benefits of different supplements and their active ingredients may be directly visible or may work within your pet to provide their health benefit without being directly visible.

This will differ between each of the EverRoot product benefits. It is also important to consider that each dog is different and the length of time to observe visible effects will be unique to your pet.

How should I administer the supplements to my dog?

If your dog eats or drinks the supplement, you have administered it correctly.

  • Oil: Prior to feeding, we recommend shaking the oil in the bottle before use. This will properly mix the ingredients together and will allow the oil to pour easily out of the bottle. The oil is best consumed mixed in with your dog’s regular food. ​
  • Liquid Packs: We recommend massaging the liquid packs first before use to mix the ingredients together and to achieve the desired consistency. The liquid packs can be consumed directly by mouth or poured on to your dog’s regular food. The oil is best consumed mixed in with your dog’s regular food. ​

We wouldn’t recommend adding the oil to water as the two won’t mix. Because water is offered free choice and not in a measured amount, it may be that your dog won’t consume the entire recommended dosage in one day.

What are some of the main ingredients in the product line?

Depending on the product, some of the below ingredients could be included:

  • Chamomile
  • Coconut
  • Green Lipped Mussel
  • Marigold
  • Pumpkin
  • Salmon
  • Safflower
  • Spirulina

Learn more about our ingredients.

What product certifications do the supplements have?

The entire line of EverRoot product supplements is Non-GMO project verified and feature the National Animal Supplement Council (NASC) seal plus they have no artificial flavors or preservatives.  Then, depending on the product, they may also be USDA Certified Organic and/or feature the Marine Stewardship Council label indicating the formula is wild, sustainable, and traceable.

Find out more about our certifications.

Can I use multiple supplements to deliver a variety of benefits at one time?

Absolutely! You can give your dog as many different EverRoot supplements as you like. While we wouldn’t expect your dog to experience any digestive upset, there is always a risk when mixing more than one supplement together that have different formulas. Please feed according to the Directions for Use on the packaging.

How do I know which form to give to my dog?

We offer a variety of forms based on a dog’s preference.  Since every dog is different, you may find that your dog prefers one form over another.

Is there a benefit of giving my dog one form over the other?

Each of the supplements will provide the same benefit to your dog as stated on the package regardless of the form; however, your dog may prefer one form over another.

The oils and tablets should last about a month for a medium sized dog.

How should I store products after they have been opened?

Store in a cool, dry place and make sure the container is closed. ​

  • Opened liquid packs should be placed in a sealed package or bag before storing.​
  • Opened bottles of oil should be refrigerated and used within 100 days. 

Do you offer EverRoot supplements for cats?

EverRoot supplements are only intended for dogs at this time.

Are the supplements formulated for adult dogs or suitable for all life stages?

EverRoot supplements are specifically formulated for adult dogs.

How do you demonstrate the quality of the supplements?

Our expert-developed supplements are formulated with ingredients shown to be efficacious in certain benefit areas based on scientific research available. EverRoot products feature the NASC - National Animal Supplement Council – quality seal, which is only given to supplements that pass an independent audit every two years and pass other tests including random product testing, quality control and more. Plus, they’re also great-tasting and dog-approved, as shown through palatability studies.

You can find out more here -  – and learn about our experts who helped formulate the supplements.


How do I create an account?

Visit the Create Account page, or navigate there by clicking the “person icon” 👤 – silhouette of head and shoulders - in the upper right-hand corner of the page. This directs you to the login page where you can select “Create Account” and enter in your name, email, and a password of your choice.

How can I reset my password?

Visit the Forgot Password page, or navigate there by clicking the “person icon” 👤 – silhouette of head and shoulders - in the upper right-hand corner of the page. This directs you to the login page where you can select “Forgot Password” and enter your email address to have a link to reset your password emailed to you.

Ordering & Billing

Can I cancel or change my order after I place it?

Our abilities to make changes or cancel an order that is in process are limited as we try to fulfill orders as quickly as possible, often the same day. If it has been less than 48 hours since you placed an order, please contact our team at or call 855-265-4911 and we will try and accommodate your request to make changes to your existing order.

What payment methods do you accept?

We currently accept Visa, Mastercard, American Express and Discover credit cards, as well as Google Pay and Shop Pay as payment for orders on

My order was incorrect or damaged.

We apologize for any damaged or incorrect products received. Please contact us at or call 855-265-4911 and one of our team members will be happy to assist you with a refund or replacement.

Do you issue refunds?

If for some reason, you or your dog aren’t satisfied with your purchase, please contact us at or call 855-265-4911 and one of our team members will be happy to assist you with a refund.


Is EverRoot available by subscription/auto replenishment?

The EverRoot supplements are currently offered as a one-time purchase or as a monthly Subscribe & Save subscription. You can save an additional 5% off each order if you sign up for a subscription. Shipping is always free no matter your preference for purchasing.

How do I pause, cancel, or make changes to my subscription?

Please visit your account and you can pause or cancel your subscription as well as skip a shipment, update your address or change the product by navigating to Manage Subscriptions. You can also reach out to us at or call 855-265-4911 for assistance.

How will I be notified that an order will be processed soon?

You will receive an email a few days before your subscription order processes notifying you of an upcoming delivery so you can make any necessary changes.

Shipping & Delivery

What is your shipping policy?

Orders will only be shipped to valid United States mailing addresses within the 48 contiguous states and the District of Columbia.

When can I expect my order to arrive?

Please allow 3-5 days for your order to process, ship, and arrive to you. You will receive a shipping notification once your order is on its way.

How do I track my order?

You will receive a confirmation email featuring your tracking number. Once your order ships, you can continue to track it by logging into your account on our website.

Promotions & Discounts

Do you offer any discounts on products?

We appreciate your interest in EverRoot and encourage you to keep an eye out on our site for any offers and promotions. We will offer anywhere form 10% - 30% off from time to time.